Printer Failure Message

[DeB428]

Hi, I have an Officejet Pro 8600 Plus. I replaced the magenta and cyan cartridges with HP 951XL cartridges and am now getting a Printer Failure message. The warranty dates on the cartridges are 2020/06, but I can hear ink in the cartridge. I have followed all HP-recommended troubleshooting directions to no avail. Is there another direction I should try?

[Garp_senchau]

@DeB428, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

When you encounter a Printer Failure message after replacing ink cartridges in your HP Officejet Pro 8600 Plus, it typically indicates a problem with the cartridges or their installation. Here are some steps you can try:

Remove and Reinsert Cartridges:

• Turn off the printer and unplug it from the power source.
• Open the ink cartridge cover and remove the cartridges.
• Inspect the cartridges for damage or leakage.
• Reinsert the cartridges ensuring they are properly seated.
• Close the cover and plug the printer back in.

Reset the Printer:

• Disconnect the power cord from the back of the printer without turning off the printer.
• Wait for at least 60 seconds.
• Reconnect the power cord.
• Turn on the printer if it doesn’t turn on automatically.

Update Firmware:

• Ensure your printer has the latest firmware installed. You can check for updates on the HP Support page.

Clean Ink Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the ink cartridges.
• Use a lint-free cloth or cotton swab slightly moistened with distilled water to clean the copper-colored contacts on the cartridges.
• Allow the contacts to dry completely.
• Reinstall the cartridges and plug the printer back in.

Also, refer to this guide: HP OfficeJet 276, 6000, 7000, 8600 - 'Printer Failure' error | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,