Printer Failure No Error message or #

[Felipe999]

My printer is an HP Officejet Pro 8620 

First i got the message that my Magenta Ink was out, so bought a new cartridge and now getting a Printer Failur message, with no detail to back it up.  

Have already done the Power off / On routine. 

Have already removed and inspected each cartridge but they look fine. 

Feeling like HP is obsoleting me into a new printer when there is physically nothing wrong with this one except it's age. 

"Planned Obsolescence" i believe is the term used in the industry. 

[Garp_senchau]

@Felipe999, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,