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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎03-04-2024 12:28 PM

HP Recommended

Hi! My HP OfficeJet Pro 8025e is showing a 'Printer Failure' message.

 

I've tried restarting the printer (unplugging it, waiting 60 seconds, plugging it back in), changing out the ink cartridges, and calling HP Support, but we were unable to solve the problem. I also tried to update the printer's firmware using the HP Smart app, but I get an error message when I try to do that as well (Settings > Advanced Settings, error pops up). 

 

The error message comes up a few seconds after the printer finishes booting up. There isn't a jam.

 

Any help is appreciated, thank you!

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