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RickG4
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Solved!

Printer Failure msg

HP Recommended
HP OfficeJet 7612 Wide Format e-All-in-One
Microsoft Windows 10 (64-bit)

I get a Printer Failure msg: There is a problem with the printer or ink system.  Turn printer off then turn on.....

I have done this several times and have disconnected/reconnected the power cord, to no effect.  The msg does not provide an error code.  Any suggestions on how to proceed?

1 ACCEPTED SOLUTION

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Jay_G24
HP Support Agent
HP Support Agent
18,941 18,878 1,489 1,762
Message 2 of 2
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HP Recommended

Hi @RickG4,

 

I'd like to help!

 

I understand you are facing a printer failure error.

 

Try the below suggestions -

 

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

  1. With the printer on, disconnect the power cord from the rear of the printer.

  2. Open the door to access the carriage inside of the printer.

  3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

    Obstruction inside the printer

  4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

    Moving the carriage from side to side

  5. Close the carriage access door.

  6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

 

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

 

View solution in original post

2 people found this reply helpful
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1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
18,941 18,878 1,489 1,762
Message 2 of 2
Flag Post
HP Recommended

Hi @RickG4,

 

I'd like to help!

 

I understand you are facing a printer failure error.

 

Try the below suggestions -

 

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

  1. With the printer on, disconnect the power cord from the rear of the printer.

  2. Open the door to access the carriage inside of the printer.

  3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

    Obstruction inside the printer

  4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

    Moving the carriage from side to side

  5. Close the carriage access door.

  6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

 

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

 

2 people found this reply helpful
Was this reply helpful? Yes No
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