“Printer Failure” on 8620

[Wordkat00]

My printer gives me a “printer failure” message when I turn it on. I’ve done the following troubleshooting, based on info I’ve found in the forum already:

-reset using power button multiple times

-reset by unplugging power cord from wall and printer for several minutes

-removed carriage and cleaned each ink cartridge before replacing 

No success yet. The printer is plugged directly into an outlet. I suspect I need to factory reset, but I don’t know how to do that. 

[VikramTheGreat]

Hi @Wordkat00,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already tried some troubleshooting steps, but let's go through a few more possibilities. this will help in solving the printer failure error

Please try the step-by-step instructions shared in the HP Video, if this doesn't work, try the below steps.

Please remove the Cartridges from the Printer if possible, and try a Hard Reset, do keep us posted to help you better

** Hard reset :
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and check

Please update the Firmware, the link will help on how to update the firmware on the printer or devices

Link: https://support.hp.com/ie-en/document/ish_1776648-1643972-16

I hope this helps.
 

Take care and have a good day.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

VikramTheGreat

HP Support