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“Printer Failure problem with printer or ink system “

HP Recommended
Hp officejet 6700 premium all-in-one printer

My printer comes up with the message “Printer Failure problem with printer or ink system “ Not sure what to do to resolve this. 

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Hi @DavidM52-_,

 

I'd like to help!

 

Try the below suggestions-

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Remove and reinsert the ink cartridges

Remove and reinsert each ink cartridge.

 

  1. Open the door to access to the ink cartridges.

  2. Wait until the carriage stops moving before you continue.

  3. Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.

    Animation of replacing the ink cartridges

  4. Repeat these steps for the other three ink cartridges.

  5. Close the ink cartridge access door.

 

Check the carriage for a printhead latch

 

Look at the carriage to see if it has a latch. The carriage is the part inside the printer that holds the printhead and cartridges. If the carriage does not have a latch (fixed printhead), then the only option is to service the printer.

  1. Open the door to access the cartridges.

  2. Wait until the carriage stops moving before you continue.

  3. Look at the right side of the carriage to see if the carriage has a printhead latch (a handle that can be raised, which allows the printhead to be removed).

    • If your carriage has a printhead latch, continue to the next step.

    • If your carriage does not have a printhead latch (fixed printhead), skip to Service the printer. If the printhead is fixed, then there are no additional troubleshooting steps available.

Example of a carriage with a printhead latch

Example of a carriage without a printhead latch

Animations of carriage with a printhead latch

Carriage without a printhead latch

 

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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