Printer Failure

[CC_2021]

Screen Message:  Printer Error:  There is a problem with the printer or ink system...

I have done the following:

• Hard Reset
• Removed printhead
• Cleaned printhead
• Replaced all cartridges with genuine HP ink
• Removed drivers and reinstalled through HP Easy Set Up

I have literally done all of the above five times as some instructions say it sometimes takes up to four times. Nothing...same message error.  What I'm trying to determine is whether I need a new printhead.  I'm fine if I do, but I don't want to buy a new printhead and receive the same error.

Thank you in advance!

[sandytechy20]

@CC_2021

Welcome to the HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.