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‎02-13-2025 11:01 AM

HP Recommended

I installed a new ink cartridge and then my printer stopped working and showed on the screen "There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP." I've tried resetting my printer and reinstalling the ink cartridges but still does not work. My printer is the OfficeJet 6600.

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1 REPLY 1

‎02-18-2025 02:57 AM

HP Recommended

Hi @sharrell245 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Please follow the steps below to troubleshoot and resolve the issue:

 

1. Check the ink cartridges for leaks

2. Reset the printer

3. Reseat the printhead if it has a latch

 

Click on the link below for detailed steps.


https://support.hp.com/us-en/document/ish_10321331-10321379-16

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Hawks_Eye

 

 

 

 

I am an HP Employee.
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