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Message 1 of 2
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Printer Failure

HP Recommended
Photosmart 7520
macOS 10.15 Catalina

Screen Message:  Printer Error:  There is a problem with the printer or ink system...

I have done the following:

  • Hard Reset
  • Removed printhead
  • Cleaned printhead
  • Replaced all cartridges with genuine HP ink
  • Removed drivers and reinstalled through HP Easy Set Up

I have literally done all of the above five times as some instructions say it sometimes takes up to four times. Nothing...same message error.  What I'm trying to determine is whether I need a new printhead.  I'm fine if I do, but I don't want to buy a new printhead and receive the same error.


Thank you in advance!

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP support community.


If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link -
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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