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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-30-2024 10:41 AM

HP Recommended

I purchased some ink through a third party that said it was compatible with the printer. When I put the cartridges in the printer would not work. I replaced them with HP ink cartridges and have received a Printer Failure message "there is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP." I have followed all the troubleshooting recommendations provided by the virtual assistant. What should I do next?

Category:
1 REPLY 1

‎09-01-2024 12:11 PM

HP Recommended

Hi @edhrdygyrl,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer that has a printer failure error.

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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