Printer Failure

[MRST2SOME]

Printer Failure. Did Reset and now printer will not  turn off   

[Kuroi_Kenshi]

Hi @MRST2SOME,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Hard Reset:

• Unplug the printer from the power source while it's turned on.
• Disconnect all other cables attached to the printer.
• Wait for about 1-2 minutes.
• Plug the printer directly into a wall outlet, avoiding any power strips or surge protectors as they might not supply sufficient power.
• Try turning on the printer.

Check for Paper Jams:

• Ensure there are no paper jams or obstructions. Often, paper jams can cause the printer to malfunction.

Firmware Update:

• If the printer powers on, check if there is a firmware update available. Visit the HP Support website for downloads.

Inspect Power Cord:

• Examine the power cord for any signs of damage. A faulty power cord might fail to supply appropriate power to the device.

Power Cycling:

• If unplugging does not resolve the issue, try plugging into a different outlet. Sometimes, electrical outlets can be faulty.

Printer Display Screen:

• If the touchscreen is responsive, navigate to the settings to ensure all configurations are correct, particularly the energy save settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,