Printer Failure

[Jgardener]

In the middle of printing, I receive a printer failure message. I power down, unplug and continue to get it. This is a HP 8600 all in one. Has worked just fine for many years. 

[Kuroi_Kenshi]

Hi @Jgardener,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Power Connection:

• Ensure the printer is plugged directly into a wall outlet and not a power strip or surge protector, as voltage variances can cause issues.

Reset the Printer:

• With the printer powered on, unplug the power cord from the printer and the wall outlet.
• Wait about 60 seconds.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn on the printer.

Check for Obstructions:

• Open the printer access area to check for any paper jams or obstructions.
• Ensure all ink cartridges are properly seated.

Update Printer Firmware:

• Visit the HP Support page to check for firmware updates for your printer model, which can often resolve known issues.

Advanced Troubleshooting:

Clean Printer Components:

• Use the printer’s cleaning utilities accessible through the settings menu, or manually clean the printhead using soft cloth and distilled water if recommended in your printer’s manual.

Reinstall Printer Drivers:

• Uninstall existing printer drivers from your computer.
• Download and install the latest drivers from the HP support website for your printer model.

Check for Error Messages:

• Look for any error codes or messages on the printer’s display. Refer to the printer’s manual or HP Support page for specific error resolutions.

Perform a Partial Reset:

• Turn off the printer. Press and hold the # and 3 buttons on the printer panel while turning the printer back on to perform a partial reset.

I hope this helps.

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Best regards,