Printer Failure

[CDMcGrady]

Hello. I have a reliable HP Officejet Pro 8600.  I replaced 2 color cartridges today in response to an alert.

I have never had an issue with replacing printer cartridges. I am seeing a Printer Failure message: There is a problem with the printer or ink systems. Turn printer off, then on. If problem persists, contact HP. 

I have tried the suggestions posted, but still am receiving the same Printer Failure alert. 

can someone please help me? 

[VikramTheGreat]

Hi @CDMcGrady,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how frustrating it must be for your HP OfficeJet Pro 8600, a printer that’s always been reliable, suddenly throws a “Printer Failure: There is a problem with the printer or ink system” message right after a cartridge change. You’ve done everything right, and yet it feels like the printer is letting you down.

Let’s walk through the most effective steps to resolve this issue.

Step-by-Step Fix

1. Power Cycle the Printer

• Turn off the printer.
• Unplug it from the wall and wait 60 seconds.
• Plug it back in and turn it on.

2. Check Printer Level

• Place a small round object (like a marble) on top of the printer.
• If it rolls in any direction other than back and left, the printer may not be level.
• Adjust the surface or printer feet until it’s stable.

3. Inspect and Reseat Cartridges

• Open the cartridge access door.
• Remove all cartridges and inspect them for damage or leaks.
• Reinsert them firmly, ensuring each clicks into place.
• If any feel empty or light, replace them.

4. Clean the Printhead

• Use the printer’s maintenance menu to run a second-level or third-level cleaning cycle.
• This forces air through the ink system to clear clogs.

5. Reset the Printer

• Turn off the printer.
• Remove all cartridges.
• Unplug the power cord from both the printer and the wall.
• Wait 60 seconds.
• Plug it back in, turn it on, and reinstall cartridges.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat