Printer Failure

[Goldtone]

I have a printer failure message and need help

[Kuroi_Kenshi]

Hi @Goldtone,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

Meanwhile, you can try these steps.

   a. Power Reset the Printer
     • Turn off the printer using the Power button.
     • Unplug the power cable from both the printer and the wall outlet.
     • Wait 60 seconds → plug it back in directly to a wall outlet (avoid surge protectors).
     • Turn the printer back on.

   b. Check Ink Cartridges / Printhead
     • Open the ink access door and confirm all cartridges are properly installed and clicked in.
     • Remove and reinsert cartridges to reset their connection.
     • If printhead is removable, take it out gently and wipe the copper contacts with a lint-free cloth (slightly damp if needed), then reinstall.

   c. Remove Any Paper Jams or Obstructions
     • Open all access areas including rear cleanout door.
     • Remove any jammed paper or small torn bits stuck inside the paper path.
     • Make sure carriage can move freely left to right.

   d. Reset the Printer’s Internal Memory
     • With the printer powered on, disconnect the power cord from the back.
     • Wait 15 seconds → reconnect the power cable while pressing the Power button for 10 seconds.
     • Release and allow the printer to restart.

   e. Check Firmware Update (if printer turns on normally after reset)
     • Open the HP Smart app → Printer Settings → Advanced Settings (EWS).
     • Go to Tools / Web Services / Printer Updates → Check for Updates.
     • Install any available update to avoid repeated errors.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,