Printer Functionality is Disabled. Please contact HP. Error Code: 0xc6fd0913

[MDCA]

Printer Functionality is Disabled. Please contact HP. Error Code: 0xc6fd0913

Any way to resolve this without calling HP?

[Max3Aj]

@MDCA, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The error "Printer Functionality is Disabled. Error Code: 0xc6fd0913" is a serious firmware-level error. This is usually due to one of the following:

Common Causes:

• Using non-genuine or modified ink/toner cartridges, especially in Instant Ink-enrolled printers.
• Tampering with firmware or using non-authorized reset tools.
• HP Smart App or HP Cloud Services detected a security issue or policy violation.
• The printer was reported as stolen or flagged due to subscription violations.

Please follow these steps, 

1. Disconnect from the Internet:
   • Turn off Wi-Fi and unplug Ethernet (if any).
   • Restart the printer and see if the message changes.
2. Power Cycle:
   • Unplug the printer from power.
   • Wait 60 seconds.
   • Plug it back in and restart.
3. Check for HP Smart App Warnings:
   • On your phone or PC, open the HP Smart app and sign in.
   • Check for any alert messages related to your HP account or printer status.
4. Inspect Instant Ink Status:
   • If the printer was enrolled in Instant Ink and the subscription expired, log in to your HP account and check the plan status.
   • Use the HP Instant Ink login to verify.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support