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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-17-2025 01:35 PM

HP Recommended

HP 7640 printer. Does not start when pushing the screen. After good service for several years. Green light shining where electricity goes in! But no action when pushing the screen. Can I restart manually? Or what to do?

1 REPLY 1

‎04-18-2025 06:57 AM

HP Recommended

Hi @Nordstrand,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Power Connection:

  • Ensure the power cord is firmly connected to the printer and to a working electrical outlet.
  • If the green light indicates power is present, try using a different power outlet to ensure it's functioning correctly.

Perform a Hard Reset:

  • Turn off the printer and unplug the power cord from both the outlet and the printer.
  • Wait for at least 15 seconds.
  • Plug the power cord back into the outlet and reconnect it to the printer.
  • Press the On button to turn the printer back on. This hard reset can often resolve startup issues.

Ensure Printer is On:

  • Check the On button located on the printer. If it is not lit up, the printer is turned off. Press the On button to attempt turning it on.

Inspect the Control Panel:

  • If the screen is unresponsive or not displaying anything, inspect it for any physical damages.
  • If the screen problem persists, consider contacting HP Support for further assistance.

Update or Reinstall Printer Software:

  • If the above steps don't resolve the issue, try reinstalling or updating the printer software. Visit the HP Website for the latest software updates specific to your printer model.

Check Display Error Messages:

  • If the printer display shows any error messages, follow the onscreen instructions for resolution.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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