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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Smart Tank Plus 651 Wireless All-in-One
Microsoft Windows 11

Print head will not go to center to replace. 

1 REPLY 1
HP Recommended

@KirksRemodeling, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

If your HP Smart Tank Pro 651's printhead is not moving to the center, follow these troubleshooting steps to resolve the issue:

Reset the Printer: Resetting the printer can often resolve minor errors.

  • Turn off the printer by pressing the power button.
  • Unplug the power cord from the power source and wait for at least 60 seconds.
  • Reconnect the power cord to a wall outlet and reconnect it to the printer.
  • Turn on the printer and check if the issue persists.

Check for Obstructions: Ensure there are no objects blocking the printhead's movement path.

  • Open the printer's front door and printhead access door.
  • Manually check for and remove any obstructions such as bits of paper or foreign objects within the printhead area.
  • Close the doors tightly after verification.

Ensure Proper Installation: Verify that the printhead and cartridges are installed correctly.

  • Open the front door and printhead access door.
  • Press the side of the printhead cover to release and check for proper seating of the printhead.
  • Ensure the cartridges are clicked into place.

Reference:

HP Smart Tank 500, 600 - Refill the ink tanks | HP® Support

HP Smart Tank 500, 600 Printers - 'Paper Jam' error | HP® Support

HP Smart Tank Printers - Replace the printhead | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.