Printer Ink needs replacing

[FT74]

Replace ink

[FT74]

repalced with new ink same error

[A_Gayathri]

Hi @FT74,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[FT74]

Hi

It's Hp Envy 4502

I have tried to clean it and also replaced it with new ink to see if it would resolve the problem. I get the same message with the old and new ink cartridge.  It seems to be the black ink.  The colour ink is fine and will print as it goes to single mode. 

Hope this helps. 

Regards 

[A_Gayathri]

Hi @FT74 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!