Printer Issue 71.02.4A followed procedure turned off Printer and Disconnected power source.

[rdp21]

Printer 8030 Series, (Edited) experiencing print system error Event Code 71.02.4A.  Appears my warrant is outdated.  Can I reestablish warranty on this printer to resolve the event code? 

[Hawks_Eye]

Hi @rdp21 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

The Event Code 71.02.4A on your HP 8030 Series printer indicates a Print System Error, which often points to a hardware or firmware issue. 

Since you've already tried turning off the printer and disconnecting the power source (a good first step), here are some additional troubleshooting steps you can try:

 

1. Perform a Hard Reset:

Turn the printer off again and unplug it from the wall.

Wait for 5-10 minutes to allow residual power to drain completely.

Plug the printer back in and turn it on to see if the issue is resolved.

 

2. Check for Jammed Paper or Obstructions:

Open the printer and inspect it thoroughly for any paper jams, debris, or loose components.

Remove the cartridges and check the carriage area for anything that could block its movement.

 

3. Update the Firmware:

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

4. Reset to Factory Settings:

If the error persists, reset your printer to factory settings. Instructions for this should be available in the user manual or through the printer's control panel under Setup > Printer Maintenance > Restore Factory Defaults.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye