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Printer Issues

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I have a HP Office Jet Pro 8600.  When I try to print, I get the error message " One or more cartridges appear to be damaged."  I previously replaced the cartridge after the initial message said it was empty, now I get this damaged message with the new cartridge.  I'm getting this message for only one of my cartridges.

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@Jeff763, Welcome to the HP Support Community! I’m here to help.


I understand you are getting an error with one of the ink cartridges. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.


Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges


Kindly perform the steps mentioned in this document - Ink cartridge error


If the error persists even after replacing the ink cartridge, or the same error for 2 different ink cartridges, I'm afraid the printhead has gone bad.

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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