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‎07-27-2020 11:54 PM

HP Recommended
Product: HP OfficeJet Pro 8035
Operating System: macOS 10.15 Catalina

Just got the printer a couple of weeks ago. Anyone else having constant paper jams or the printer grabbing more than one sheet of paper when printing? This is not a good sign. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-28-2020 02:37 AM

HP Recommended

Hi,

 

Thank you for contacting HP.


Please ensure you are using good quality papers which are clean, not crumbled, and not moist,

For general everyday printing use Regular plain white papers 20 lb.

Too thin papers or too thick papers can result into jam, for different media we need to have different paper type settings.

 

Please try the steps in the link below:- 

https://support.hp.com/in-en/product/hp-officejet-pro-8030-all-in-one-printer-series/24208734/docume...

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

I´m an HP employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-28-2020 02:37 AM

HP Recommended

Hi,

 

Thank you for contacting HP.


Please ensure you are using good quality papers which are clean, not crumbled, and not moist,

For general everyday printing use Regular plain white papers 20 lb.

Too thin papers or too thick papers can result into jam, for different media we need to have different paper type settings.

 

Please try the steps in the link below:- 

https://support.hp.com/in-en/product/hp-officejet-pro-8030-all-in-one-printer-series/24208734/docume...

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

I´m an HP employee
Was this reply helpful? Yes No
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