Printer-Laptop Communication

[Jim19742020]

My HP Office Jet Pro 6960 does not communicate with my Mac Pro laptop despite the following:

1.  The printer is installed and recognized by my laptop Mac.  When attempt to print, get message saying trying to find printer

2.  The printer works perfectly well with my desktop Mac and phones

3.  I have tried the suggested fix of turning off printer, laptop, and router and then turning back on to reset connection.

[Jay_G24]

Hi @Jim19742020

Welcome to the HP Support Community. I'd be happy to assist you.

Let's try and delete the printer and add then add airprint printer-

Add the AirPrint printer to the Mac printer queue

Confirm you are using AirPrint by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign  to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Open a document or photo, click File, and then click Print.

Hope this helps! Keep me posted. 

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Have a great day!

[Jim19742020]

I appreciate your attempt to help.  Turns out that the McAfee Virus Protection software I was running on my MacPro was blocking the communication between my laptop and my HP printer.  I removed McAfee, which I didn't really need, since I already have another protection program running.  This solved the problem.  

[Jay_G24]

Hi @Jim19742020

That's great!

I am glad the issue is resolved. If you need further assistance feel free to reach out to us.

Have a great day ahead!