Printer Not Copying in Color

[HankD1]

My printer, ENVY 6458e will not copy in color.  The cartridges are new.  I can scan in color, but not copy.  What should I do?

[Raj_05]

Hi @HankD1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 6458e is having trouble copying in color despite having new cartridges and being able to scan in color, try the following troubleshooting steps.

Check Copy Settings:

• Make sure the copy settings are configured for color copying. On the printer’s control panel, select "Copy" and look for an option to choose color or black & white. Ensure color is selected.

Update Firmware:

• Ensure your printer’s firmware is up to date. Go to the HP website and check for any available firmware updates for your model.

Print Quality Diagnostic:

• Run a print quality diagnostic or print head alignment from the printer’s settings menu to ensure that all colors are being correctly recognized and printed.

Printer Software:

• Make sure you’re using the latest version of the HP software on your computer. Sometimes software issues can affect the copying functions.

Clean Printheads:

• Perform a printhead cleaning. This can usually be done from the printer’s maintenance menu. Follow the on-screen instructions to clean the printheads and then try copying again.

Check Cartridge Installation:

• Ensure that the cartridges are properly installed. Sometimes, removing and reinserting the cartridges can resolve issues.

Reset Printer:

• Try resetting the printer to its factory settings. This can often resolve issues caused by incorrect settings or configurations.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support