Printer Oficejet Prop 9730e contstantly offine

[Darrenchapple]

Can anyone help with the issue of the printer (Officejet Pro 9730e) constantly being offline - Brand new and have checked all support to date with turning off, resetting etc. Thanks

[Dragon-Fur]

@Darrenchapple 

Welcome to the HP English Community --

If you are not already doing so, consider using Ethernet as opposed to Wireless.

Take a look at how the printer is connected to your network.

Notes

It is not mandatory that you use a manual / static IP address. 

Doing so can improve stability.

Assign a manual / static IP address in your router and on the printer.

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Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

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Connectivity, standard

1 Ethernet; 1 Hi-Speed USB 2.0 (device); 1 Hi-Speed USB 2.0 (host); 1 Wi-Fi 802.11 a/b/g/n/ac (dual band)

Example - New EWS format (Select new printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

Sample - iPv4 Wireless

Note:  Primary Ethernet is similar.

EWS_9125_Network_Wi-Fi_IP_Config_IPv4_1

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9730e Wide Format All-in-One series  

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