Printer Problem

[Raymond_Mok]

Hello, can someone help me to solve my printer problem?

I can't print my documents and the printer show "E"

my email : [personal info removed]

[Raj_05 · Accepted solution]

Hi @Raymond_Mok,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Certainly, I can try to help you troubleshoot the issue with your HP ENVY 6020e printer. The "E" error code typically indicates an issue that needs attention. Here are some steps you can follow to resolve the problem.

Check for Paper Jams:

• Make sure there is no paper jam in the printer. Open the printer access door and check for any stuck paper. If you find any, carefully remove it.

Verify Ink Cartridges:

• Ensure that the ink cartridges are properly installed and have sufficient ink. If you suspect low ink levels, consider replacing or refilling the cartridges.

Restart the Printer:

• Turn off your printer, unplug it from the power source, wait for a minute, and then plug it back in. Turn on the printer and check if the error persists.

Update Firmware:

• Check if there is a firmware update available for your printer on the HP support website. Updating the firmware can sometimes resolve software-related issues.

Check Connection:

• Ensure that the printer is properly connected to your computer or network. If you are using a USB connection, make sure the cable is securely plugged in. If it's a wireless connection, check the Wi-Fi settings on the printer.

Reset the Printer:

• Perform a reset on the printer. The method may vary, so refer to your printer's manual for instructions on how to reset it.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility from the official HP website. This tool can automatically diagnose and fix printing problems.

Check for Software Conflicts:

• Ensure that there are no conflicting software or applications that may interfere with the printer operation. Temporarily disable antivirus or firewall programs to check if they are causing the issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Raymond_Mok]

Hello,

Sorry to report that my printer has problem again,

it can't print out documents and the printer shows "E"

on screen and print out empty paper only.

Pls advise me how to solve my probelm

Looking forward to your reply

Raymond Mok

[Raj_05]

Hi @Raymond_Mok,

Thank you for your response, 

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support