Printer Queue Issue?

[CalebB0306]

I recently connected my printer after it had gone unused for some time. There didn't seem to be any issue, and it connected all right, but as soon as I went to print anything, it shot out a blank page. I have followed all the steps, listened to the AIs, and did everything I was asked but it still won't work.

Is it time to get a new printer?

[Garp_senchau]

@CalebB0306, 

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Ink Levels: Even though the printer seems to be working fine, the ink might be empty or dried out, especially after being unused for a while. Try checking the ink levels through the printer’s software or the control panel on your PC.

Clean Printhead: Dried ink can clog the printhead, causing blank pages. Most printers have a built-in option to clean the printhead. You can access this via the printer's settings or software on your computer.

Use the HP Print and Scan Doctor: HP offers a tool called "HP Print and Scan Doctor," which can automatically diagnose and fix many common printer issues. It might help identify and solve the problem you're facing.

Reinstall Printer Drivers: If you’ve already done some troubleshooting but the problem persists, reinstalling or updating the printer drivers might help. Sometimes, the drivers can get corrupted after a long time without use.

Check Paper Settings & Printer Queue: Double-check if there are any paper size mismatches or if there’s an issue with the print queue on your computer.

You may also refer this guide: HP printer prints blank pages

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[Akhi_H]

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away! 

Take care, and stay fantastic! 

Regards, 

Akhi_H