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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
nicdem1
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Message 1 of 2
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Printer Refuses to Print Double-Sided

HP Recommended
HP OfficeJet 8012e
Microsoft Windows 10 (64-bit)

Bizzarely, my OfficeJet printer has randomly stopped printing double-sided, despite every setting being ticked. I have already tried turning it on and off, factory resetting the printer, and deleting all the drivers and such from computer, starting new. I have tried other solutions on this forum that have not worked. Thank you.

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ShlomiL
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Message 2 of 2
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HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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