Printer Status: Printer Cannot Print

[Jas3819]

I am trying to print some documents but my printer has stopped working an has also printed out a printer report. It states: "A problem has occurred and you will be unable to print. Except for printer reports. Until the issue is resolved. Check your HP account for more information. To learn more, open the HP Smart App or visit [HP website] and sign in to your account." The supply status is normal and the connection strength is excellent. When I check the App, it only says the warranty has expired. What steps can I take next to help resolve the issue?

[Hawks_Eye]

Hi @Jas3819 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP LaserJet M110we printer is encountering a software or account-related issue. 

Here are some steps you can take to resolve it:

 

1. Check the HP Smart App for Details

• Open the HP Smart App on your iOS device.
• Look for any error messages or notifications related to your printer. If the app only mentions the expired warranty, it might not be directly related to the issue.

 

2. Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on. This can clear temporary glitches.

 

3. Reset the Printer

• Press and hold the Wi-Fi and Cancel buttons on the printer for about 10-15 seconds until the printer restarts.
• This will reset the printer's network settings and may resolve the issue.

 

4. Update Printer Firmware

• Visit the HP Support website and check for firmware updates for your printer model.
• Follow the instructions to download and install the latest firmware.

 

5. Re-add the Printer in the HP Smart App

• Remove the printer from the HP Smart App by selecting it and choosing the option to delete or remove.
• Re-add the printer by following the setup instructions in the app.

 

6. Check for Account Issues

• Log in to your HP account on the HP website and check for any notifications or issues related to your printer.
• Ensure your printer is properly registered to your account.

 

7. Perform a Factory Reset

• If the issue persists, perform a factory reset:
  • Press and hold the Wi-Fi and Cancel buttons for 20 seconds until the printer restarts.
  • Reconnect the printer to your Wi-Fi network using the HP Smart App.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye