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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎09-29-2025 04:53 AM - last edited on ‎09-30-2025 07:43 AM by Moderator

HP Recommended
Product: HP Envy 120 Series

HP ENVY 120 e-ALL-in-One Series ( model number SDGOB-1201)

 

I have had this printer for a few years and haven't had any issues. Suddenly it stiped working and i have a blue screen with a number "B86337A8" - i can't do anything with the printer and i am trying to contact the customer service and the portal asks for a serial number and the number I have on the printer doesn't seem to work! I bought this from "Currys - UK". 

 

Can I get this working or should I buy a new printer?

Category:
3 REPLIES 3

‎09-29-2025 04:58 AM

HP Recommended

I have switched off and on a few times!  Also, I can't get to the setup screen. It doens't go past the bule screen ; sometimes i don't get the blue screen either. It is just blank!

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‎09-30-2025 04:12 AM

HP Recommended

Can someone from HP respond? Because the portal doesn't recognise the serial number on my printer to request help! 

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‎10-01-2025 03:13 PM

HP Recommended

Hi @Nac2025,

 Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can truly understand how frustrating it must be to see your HP ENVY 120 e-All-in-One Printer suddenly stop working after years of reliable use, especially when you're greeted by a blue screen with the code “B86337A8” or sometimes just a blank display. You’ve already tried the right steps, and I’m here to help you move forward.

1. Perform a Full Power Reset

  • Unplug the printer from power.
  • Wait at least 2 minutes.
  • Press and hold the Power button for 30 seconds while unplugged.
  • Plug it back in directly to a wall outlet (not a surge protector).
  • Turn it on and check if the screen loads normally.


2. Try a Firmware Recovery (if screen responds)

If the screen shows anything other than blank:


3. Check Serial Number Format

HP’s support portal sometimes fails to recognize older serial numbers. Try entering the product number instead:

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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