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Printer Stopped working

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HP Office JetPro 8710
Chrome OS

Hello. My HP office Jet Pro 8710 has recently stopped working. It won't print from our cromebook or phone and will also not make a copy. Interestingly, from the menu on the printer, I can print guides. We have had no hardware or software changes, ink cartridges are relativity full and there is not a paper jam. I've tried unplugging the printer, waiting 60 seconds, and trying again, to no avail.  Any help would be appreciated!

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Hi @1980Emma,


I'd like to help!


To assist better -


  1. What is the status of the wireless light on the printer, steady or blinking?
  2.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  3. Is the printer connected to a home or public network?

Meanwhile, Let's try a power reset on the printer


Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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