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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
1980Emma
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Printer Stopped working

HP Recommended
HP Office JetPro 8710
Chrome OS

Hello. My HP office Jet Pro 8710 has recently stopped working. It won't print from our cromebook or phone and will also not make a copy. Interestingly, from the menu on the printer, I can print guides. We have had no hardware or software changes, ink cartridges are relativity full and there is not a paper jam. I've tried unplugging the printer, waiting 60 seconds, and trying again, to no avail.  Any help would be appreciated!

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @1980Emma,

 

I'd like to help!

 

To assist better -

 

  1. What is the status of the wireless light on the printer, steady or blinking?
  2.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  3. Is the printer connected to a home or public network?

Meanwhile, Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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