• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-01-2024 11:51 AM

HP Recommended
Product: HP ENVY 5052 All-in-One Printer

HP Envy 5052 stuck in update. Tried resetting/reinstalling everything, and now I cannot connect to the printer at all, bc it is stuck in said update. How do I hard reset the printer without the use of the touch screen?

1 REPLY 1

‎06-03-2024 09:34 AM

HP Recommended

Hi @HardlyPrints1,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand your HP Envy 5052 printer is stuck in an update and you're unable to perform a reset using the touchscreen, you can try a manual reset. Here's how you can do it:

 

  • Power off the Printer: Unplug the power cord from the back of the printer or directly from the power outlet. Make sure the printer is completely turned off.
  • Wait for Some Time: Let the printer sit without power for a few minutes. This helps to clear any residual power from the printer's components.
  • Plug it Back In: Reconnect the power cord to the printer and plug it back into the power outlet.
  • Wait for Initialization: Allow the printer to power on and initialize. It might take a few moments for the printer to fully boot up.
  • Attempt a Factory Reset: If the printer doesn't automatically reset, you may need to perform a factory reset manually. Look for a small button or pinhole on the printer's back or bottom labeled "Reset" or something similar. Use a paperclip or a similar tool to press and hold this button for about 10-15 seconds. This should initiate a factory reset.
  • Wait for Reset: After pressing the reset button, continue holding it for at least 10 seconds. Then release it and wait for the printer to reset. It may take a few minutes for the reset process to complete.
  • Setup Again: Once the reset is complete, you'll need to set up your printer again, including connecting it to your network and installing any necessary drivers on your computer.

 

Refer to this document:  HP ENVY 5052 All-in-One Printer User manual 

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.