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Printer Troubles-HP office jet pro with a Trouble code B82F692C

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HP office jeyt pro 7740
Microsoft Windows 10 (64-bit)

Printer is frozen. It has a trouble code of B82F692C w/ a blue background and a circule with a rod sticking up from the middle.

Does anyone know what this code represents?

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HP Support Agent
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@Max-727, Welcome to the HP Support Community!


I understand the printer screen is stuck. Let us try these steps:


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


If the issue persists, unplug the power cable and hold the power button down for 10 seconds and release it. Power on the printer to check.


Also, check for any paper jams inside the printer and make sure the print carriage is moving freely. Refer to steps from - 'Paper Jam' Error


If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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