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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer battery error

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06-07-2025 07:23 AM
Hi. My 92 year old mom, who still teaches religious education from home to learning disabled children, is getting a battery error. She has this portable printer on her kitchen table with her computer to help the learning process. It has been a great experience. She has model snprc-1604-01, serial TH 86D6811H. She is now getting a battery error that the battery will not charge any more. I have tried to find a replacement but have not been able. She is very frustrated and sad. Please help. Cz993-60017
1 REPLY 1
06-08-2025 03:04 AM
You can get replceent battery from Amazon, eBay, or even HP sells them
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