Printer cannot print issue

[jojo145656]

My printer keeps saying ‘printer cannot print’ and to ensure I am using original HP cartridges (which I am). I discontinued service and restarted it, other than that before discontinuing service printer worked just fine. 

[Dragon-Fur]

@jojo145656 

Welcome to the HP English Community --

IF "discontinued service" means that you cancelled your subscription to HP Instant Ink service, then the following applies to your situation.

Instant Ink Cartridges / Subscription cartridges only work with an active Instant Ink subscription.

Ink cartridges include cartridges that were in the printer when the service was activated plus all / any Instant Ink cartridges sent to you as part of the subscription.

After the service is terminated, remove all Instant Ink cartridges and return them to HP.

What?

HP retains ownership of all Instant Ink / Subscription cartridges.

Unused / used cartridges should be sent back to HP.

Shipping is free - details are provided later in this message.

Purchase and install a new set of HP cartridges to use in your printer.

Read...

From the Support Website  Get HP Instant Ink Support

How Instant Ink works

Start here

++++++++++++++++++++++++

Instant Ink Support Website

  Get HP Instant Ink Support

Change Country / Region as needed

Scroll down to find phone contact information

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities 

 >>> Open and read >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

OR

Direct Link

Cancel your account

Video – Cancel HP Instant Ink

How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Finally,

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

Next

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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