• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP OfficeJet Pro 9020 All-in-One Printer

Previous message said:  "I am receiving the following error message: "The print carriage cannot move. Open the cartridge access door, clear any paper jam or obstruction, and select "OK"." Unfortunately I've opened every compartment I can find and see no paper jams or obstructions. I tried to follow the instructions for some other similar printers/issues and am not having luck. I cannot manually move the print carriage, even when the printer is off and unplugged. I don't see any latches that I can depress or debris stuck along the path of the print carriage. "

 

SandyTechy20 had replied "The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen."

 

Is it possible to also get a copy of the steps to reset?   Any further developments on how to fix this issue?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Donzis 

 

Welcome to the HP support community.

 

I understand that you are getting a carriage jam error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, you might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Donzis 

 

Welcome to the HP support community.

 

I understand that you are getting a carriage jam error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, you might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.