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MelK3
New member
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Message 1 of 2
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Flag Post

Printer carriage stuck on right side, ink cartridges popped out

HP Recommended
HP OfficeJet Pro 9015
Microsoft Windows 10 (64-bit)

I tried to print something and got a "carriage jam" error. I open the top and see the carriage is stuck on the right-hand side of the printer. I tried unplugging the machine and restarting and get the same message. Every time I hit "Ok" the carriage moves very slightly to the right but then returns back to where it was and won't move anywhere else. I open both the front paper loading tray and the back one and there is no paper jam visible. There is no obstruction on the inside of the machine. Then I notice that one of the ink cartridges is not aligned with the other ones--it has popped out of place. I tried to push it back in but it won't stay in place. There is no way I can pull it out because the cartridge is blocked by the right-hand side of the printer. I tried to push the cartridge so it's farther in as I hit the "Ok" button but the carriage does the exact same thing as before. I tried pushing in the other ink cartridges but then they all stuck out and won't go back in. I don't know how to remove the cartridges when the carriage is all the way to the right. Video can be viewed at: https://www.amazon.com/photos/shared/FTXo4EytQMic7SWTfdcMJQ.JiPA7i4ldHlsUVurWzDLxt

 

Inkedunnamed_LI.jpg

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @MelK3,

 

I'd like to help!

 

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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