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‎01-07-2021 07:47 AM

HP Recommended
Product: HP 8610 printer

Replaced ink cartridges , reset computer but continue to get an “OXC19a0040” print head missing or damaged error. Reinstalled cartridges several times and get  “ used cartridges installed “ message. Ink levels in all cartridges is read correctly as 100% so that much is working. Any help?

3 REPLIES 3

‎01-07-2021 10:59 AM

HP Recommended

Hi,

Please follow below steps to troubleshoot a Printhead Problem message:

https://support.hp.com/us-en/document/c03081973

 

Shlomi



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‎01-07-2021 11:13 AM

HP Recommended

Did all the steps listed and none worked.

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‎01-07-2021 11:28 AM

HP Recommended

can you see the error only when all 4 cartridges installed?

 

Please remove all cartridges and keep only one of the cartridges installed, close the door and check if you get a printhead error message or a missing cartridges for the other ones.

 

repeat the same by removing the cartridge and inserting the next one.

 

If any specific cartridge show a printhead problem error, return to the store as it is likely due to a cartridge problem, if it only occur when all 4 cartridges are installed, it will require servicing the printer.

 

Shlomi 



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