09-12-2020 08:24 AM
I am trying to connect my Windows 10 64 bit PC to my Deskjet 1150 via USB cable but HP Smart reports 'no printers available'. It has connected OK before, a long while ago. I believe the spooler is missing, it has been lost from the PC
09-14-2020 10:13 AM - edited 09-14-2020 10:13 AM
@clayto2, Welcome to the HP Support Community!
HP Smart app works only if the printer is connected wirelessly. As you are using a USB cable, you need to download and use the full-featured drivers.
Click here to download the HP Full-featured driver.
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Note: Connect the USB cable only when prompted by the software.
Hope this helps! Keep me posted.
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I am an HP Employee
09-15-2020 12:04 PM
Thanks for your response. I had not realised Smart was only for PCs connected by WiFi. I have downloaded the software as you advised BUT I cannot find a link to it on my PC. It is not listed in Start Menu as claimed in the instructions, there is no shortcut on the Desktop. Searching only locates the installer, and when this is clicked the the software is not launched, so I still cannot connect to my printer. Further advice will be appreciated!
09-16-2020 05:08 AM
The link mentioned in my previous post will take you to the driver download page. Click on download. Once downloaded, double-click on the file to start the driver installation.
If the installation does not initiate, check if your internet security software is blocking it. You may disable it until the software installation is complete.
Let me know how it goes.
I am an HP Employee
09-26-2020 12:16 PM
Some, but not much, progress, as follows:
DJ 150_Basic.X64_188.exe downloaded and run but Windows Settings lists the Printer then but reports "Driver unavailable'', and printer has configuration problem: Ox800706ba
There is no HP icon in the Start menu, except for Support Assistant, which when run reports the Printer as "unavailable" and it is not listed , yet it is connected by USB
Devices and Printers shows the printer but without an icon
With a scanning app I am able to SCAN, thus showing there IS a connection via cable, but I cannot print what has been scanned
09-27-2020 09:12 AM
I understand your concerns.
In that case, I would suggets you contact our phone support and check for the support option. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!