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Printer continues to leave job in Queue

HP Recommended
Office Jet Pro 8100
Microsoft Windows 10 (64-bit)

My printer will leave a copy in the queue which requires me to stop the spooler, clear the queue, and restart the spooler each and every time I print a document.  So, if I were to create 10 documents and sent the first one to the printer, I would have to perform this task 10 times.  One for each print job.

 

The HP scan and print doctor (If I use it) will detect the print queue issue and fix it.  But as soon as I print the next document it repeats the same problem.  This happens regardless of where I print from.  From "word" or the web.  

 

How do I permanently correct this from happening in the first place?

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HP Recommended

@THE-BOB 

 

HP document:

 Print Job Stuck in Queue - Scroll down to Additional Troubleshooting

 

If you have not yet done so, consider:

 

If possible, connect using Ethernet as opposed to Wireless.

 

Offline Doctor V5.0.6

 

  HPPSdr_5.0.6.exe

 

  • Download and Save this doctor to your computer
  • Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
  • Execute the doctor – Answer any prompts /  let the process complete
  • Restart the computer, log in, and wait for the final steps in the Doctor to finish.
  • Check for any difference.

 

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

  • Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.

 

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

 

NOTES – Selecting Default Printer 

  1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
  2. Do not select the printer marked as “Fax”

 

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

ReferenceHP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

 

=====================================================================

Method - Create TCP IP port

 

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel


Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)”

 

References

 

Printer Specifications for HP Officejet Pro 8100 ePrinter

 

HP Officejet Pro 8100 ePrinter series - N811 Full Feature Software and Driver 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet Pro 8100 ePrinter series - N811 

 

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Answered? Click "Accept as Solution" .

 

 

Dragon-Fur

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