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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Solved!

Printer default size doesn't "hold"

HP Recommended
PhotosmartD5360
Microsoft Windows 10 (64-bit)

I've had my D5360 for a number of years (!) and this just started last week. As a resident of Europe, my standard paper size is A4, but since last week, the printer keeps defaulting back to "Letter". It's driving me crazy. I have to go back every time into "printer properties" and choose A4 again.  I tried pressing "Apply" on the main Print Window after I had changed it, but that didn't hold past the closing of the file. When re-opened I was back to "Letter".

I'm currently downloading the software and driver new from HP, but I'd rather not reinstall when it's just a case of a checkmark somewhere that I've overlooked.

I think it's probably something really obvious. If anyone can point me in the right direction I'd be very grateful. The LAST thing I want to do is buy a new printer. This one prints the CD & DVD backs and I need that.

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@siegbrunn

 

Welcome to HP Support Community

 

Since the settings are not getting saved, I suggest you uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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@KrazyToad
Thanks for your reply. Actually, I had already done a round with that because I had long since eliminated the HP solutions program, and discovered now that through HP Solutions , I could set new defaults. So I downloaded and installed the whole thing (151 MB on a slow connection), drivers and all and then tried with "HP Solutions". It tells me it can't connect to the printer, so it thinks it's not installed. Actually the printer works fine (except for size format) with all the programs that want it to print.

After a second time installing everything again, I see I cannot escape complete removal of the Printer software and drivers and beginning from a new install. I hesitated because my memories of printer installations are not the happiest.  (I'm old enough to have installed my first printer almost 30 years ago) But I'll have a go.

I'll get back to ya!

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Hoorah! That worked. It took a while even to remove the old driver and the software didn't actually go willingly, I then simply deleted the directories in the Program Files (x86)/HP  because I  wanted to be sure that no old settings remained. I then went into HP Solution Center (which finally recognized the printer) and to Settings and reset to A4. :ThumbUp:

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@siegbrunn

 

Thanks for keeping me posted

 

I'm glad you got this sorted out

 

Do visit our HP Forums and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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