Printer disconnected from WI-FI but insta ink error prevents accessing menu to reconnect.

[Erinmk]

My printer disconnected a few days ago from the Wi-Fi and then it threw an error that it could not use the installed ink because it was insta ink and the device was not enrolled. The device is enrolled, however, and the ink in it is from one of it's insta ink shipments. The insta ink cartridge error prevents me from accessing the menu on the device to get the device re-connected to the internet. How can I resolve this issue?

[Irfan_06]

Hi @Erinmk,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with connecting your printer to the network.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware.

C) Now please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Erinmk]

These steps did not work.

After removing the cartridges, following the power drain steps, and reinserting the cartridges I am back at the same error screen on the printer that states I cannot use the ink because it is insta ink and the device is not registered, which it clearly is on my account.

The wifi light on the printer is not on and if I try to follow the steps to set a NEW printer on the HP app on my iphone it does not find the printer and under my wifi settings there is no HPsetup_ network but there is a direct print HP network with my printers name and it asks for a password to join it which I do not know what that password would be.

Neither my computer or my phone can connect to the printer and the error stating I cannot use the insta ink in the printer does not allow me to access any of the other menus on the printer to get the printer to join the network from the touch screen on the printer.

What should I try next or is the printer just a brick at this point?

[Irfan_06]

Hi @Erinmk,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[tultalk1]

Throw the instant in in the garbage. Get cartridges from a retailer like Office Depot/Max. I screwed around with instant ink for 2 day before I determined it was useless. HP blew it on that one..