Printer does not accept new cartridge

[Thomas1638]

Yellow cartridge needed replacing on HP Officejet Pro 8610.  Two new cartridges were inserted, Officejet Pro Printer Assistant displays a red X over yellow for both.  Printer will not print.  Any ideas on next step?  Thanks.

[A_Gayathri]

Hi @Thomas1638 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Officejet Pro 8610 e-All-in-One Printer is not recognizing the new yellow cartridges, there are a few steps you can try to resolve the issue:
 

1. Check the Cartridges

• Ensure the yellow cartridges are genuine HP cartridges. Non-HP or counterfeit cartridges can sometimes cause recognition issues.
• Make sure the protective tape or plastic has been completely removed from the cartridge contacts and nozzles before installation.
• Inspect the cartridges for any visible damage or leaks.

2. Reinstall the Cartridges

• Turn off the printer and unplug it from the power source.
• Open the printer's cartridge access door and wait for the carriage to move to the center.
• Remove the yellow cartridges and carefully reinstall them, ensuring they click into place securely.
• Close the access door and plug the printer back in.

3. Clean the Cartridge Contacts

• Turn off the printer and unplug it again.
• Use a clean, lint-free cloth lightly moistened with distilled water to gently clean the electrical contacts on the cartridge and the corresponding contacts inside the printer.
• Allow the contacts to dry for a few minutes before reinstalling the cartridges and turning the printer back on.

4. Update Printer Firmware Update the firmware on an HP printer

• Make sure your printer's firmware is up to date. Outdated firmware can sometimes cause cartridge recognition issues.
• You can check for firmware updates using the HP Printer Assistant or by visiting the HP Support website.

5. Reset the Printer

• With the printer turned on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet and wait for 60 seconds.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn the printer on and try to print again.

6. Try Another Cartridge

• If possible, try using another yellow cartridge to determine if the issue is with the cartridge itself.

7. Check for Error Messages

• If there are any specific error messages on the printer's control panel, refer to the printer's manual or the HP support website for troubleshooting steps.

8. Printer Hardware Reset

• If none of the above steps work, try performing a semi-full reset on your printer. This process can resolve more in-depth hardware or software issues:
  • Unplug the printer while it's on.
  • Press and hold the power button for 15 seconds.
  • Plug the printer back in and turn it on.

Refer to this document: HP Officejet Pro 8610 e-All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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