Printer doesn’t print can’t clear cue from laptop

[Gf41]

I own an hp laptop running windows 11:

it decidely won’t print, except when feeling helpful I guess. One page if your lucky:

i thought it was a printer issue, but can print from my iPhone fine:

drivers all up to date: power on / off not helpful, and couldn’t do that for every page anyway.

the printer is wired to the router, did not fix the problem.

i can see the print que: but it won’t clear most of them, and is slow to do when it does

[Kuroi_Kenshi]

Hi @Gf41,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Gf41]

Brother hl -l2460Dwxl

and it’s constantly in deep sleep, won’t wake up..have to plug and unplug regularly, and mostly will only print from my iPhone: not my Hp laptop bought only this year. I have updated the drivers to no avail .

[Kuroi_Kenshi]

Hi @Gf41,

Thank you for the response.

Try these steps:

Restart the Print Spooler Service:

• Press Windows + R to open the Run dialog.
• Type services.msc and press Enter.
• In the Services window, look for Print Spooler.
• Right-click on Print Spooler and select Stop.
• Open File Explorer and navigate to C:\Windows\System32\spool\PRINTERS.
• Delete all files in this folder to clear the print queue.
• Return to the Services window, right-click on Print Spooler again, and select Start.

Check Printer Settings:

• Ensure the printer is set as the default printer.
• Open Settings > Devices > Printers & Scanners.
• Select your printer, and choose Set as default if it's not already.

Update or Reinstall Printer Drivers:

• Visit the HP support website and navigate to drivers for your printer model.
• Download the latest driver updates and install them.
• Alternatively, uninstall the printer from your laptop and reinstall it with the latest drivers.

Clear Print Jobs from Command Prompt:

• Search for "Command Prompt" and select Run as administrator.
• Use the command net stop spooler to stop the spooler service.
• Use the command del /Q /F /S "%systemroot%\System32\spool\PRINTERS\*.*" to delete print jobs.
• Type net start spooler to restart the spooler service.

Check Network Connection:

• If your printer is wired to the router, ensure that your laptop is correctly connected to the same network.
• Run a network diagnostic tool via Settings > Network & Internet to identify potential network issues.

Try Printing a Test Page:

• Go to Settings > Devices > Printers & Scanners.
• Select your printer and choose Manage.
• Click Print a test page to see if the issue persists.

I hope this helps.

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Best regards,