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Printer doesn't print in colour

HP Recommended
Envy 6302
macOS 10.14 Mojave

I have connected the printer to my Mac Mini with a USB cable. Although it copies in colour it only prints files from the Mac in black and white.

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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@AnnaV3, Welcome to HP Support Community!

 

This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-

 

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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HP Recommended

Thank you for your reply.
I'm afraid that your suggestions did not solve the problem and the HP Printers - Print Settings Guide (Mac) didn't either, as my computer didn't have either a Show Details button or a Presets menu and I didn't know how to find the equivalent.
I was helped by a Mac expert who told me to remove  and then add the printer, as you suggested, and then to select the HP 6032 print driver, rather than the default Apple AirPrint, in the "Use' box. This worked, so I hope if others have the same problem and are reading this, it will help them.

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