Printer doesn’t print

[Jianpi]

I only had this printer for a few months before it stopped printing. It goes through the motions of printing but prints out blank pages. Since talking to a live tech doesn’t seem to be an option can anyone help me?

[Kumar0307]

@Jianpi, Welcome to the HP Support Community!

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Let us try these steps to resolve this issue:

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Check the estimated ink levels and replace any low/empty ink cartridges.

Clean the ink cartridges

1. On the printer control panel, swipe left on the display, and then touch Setup .

2. Touch Tools, and then touch Clean Cartridges.

3. If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

4. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Print a Print Quality Diagnostic report from the printer control panel, and then evaluate the results.

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

For more info on resolving this issue, refer to -  Black or Color Ink Not Printing, Other Print Quality Issues

Hope this helps! Keep me posted. 

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Have a great day!