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Message 1 of 4
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Printer doesn’t read all .jpgs on flashdrive

HP Recommended
HP Photosmart A617

My photosmart only reads some of the pictures on the flashdrive.  Why not all.  They are all .jpgs.

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HP Support Agent
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Message 2 of 4
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Hi @SuzyB1, 

 

I'd like to help!

 

Are you able to access those pictures when connected to other device?

 

You may refer to the user guide -user guide

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Yep, it works on my desktop computer.  I can see other .jpgs on the same flashdrive but not all of them.  Some of the jpgs that I can’t read were taken with my iPhone XS.  Do you think the resolution is to low?

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This is the supported DPI

 Black and Color: PhotoREt III, 4800 x 1200 optimized dpi in printer driver

 

And support media cards are -

CompactFlash Type I and II

MultiMediaCard

Secure Digital

Memory Sticks

Microdrive

xD-Picture Card

 

Refer to -Product Specifications

 

Hope this helps!

 

Let me know!

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