Printer error-icons flashing with this code: C4EBA341

[Dpits125]

INSTALLED NEW INK CARTRIDGE, PAGE PRINTED FINE.  ENVY 5531 ALL IN ONE PRINTER THEN HAD THE CONTROL PANEL WITH ALL ICONS FLASHING AND THE SCREEN HAS A BLUEISH BACKGROUND WITH WHAT LOOKS LIKE THE POWER BUTTON IN THE MIDDLE WITH THIS CODE:  C4EA341.  i CAN'T TURN IT OFF UNLESS I HOLD THE POWER BUTTON FOR A LONG TIME.  IF I TURN IT BACK ON THE SAME CODE APPEARS.  WHAT IS THIS?

[Sneha_01]

Hi @Dpits125,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code "C4EBA341" that you're seeing on your HP Envy 5531 All-in-One Printer indicates a hardware issue or internal malfunction. Here are some steps you can take to troubleshoot and potentially resolve the problem:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.Wait for a few minutes, then plug the printer back in and turn it on.
• Check if the error persists after the printer restarts.

Remove and Reinstall Ink Cartridges:

• Turn off the printer and open the ink cartridge access door.Remove all ink cartridges from the printer.
• Carefully reinstall each ink cartridge into its respective slot, ensuring they are securely seated.Close the ink cartridge access door and turn on the printer.
• Check if the error persists.

Check for Jammed Paper or Obstructions:

• Turn off the printer and inspect the paper path for any jammed paper or foreign objects.Use a flashlight to check inside the printer for any obstructions.
• Carefully remove any jammed paper or debris found.Turn on the printer and check if the error is resolved.

Reset the Printer:

• Perform a hard reset on the printer by following these steps:
  • With the printer turned on, disconnect the power cord from the rear of the printer.Wait for at least 60 seconds, then reconnect the power cord to the printer.Turn on the printer and check if the error persists.

Update Printer Firmware:

• Check for any firmware updates available for your HP Envy 5531 printer.Visit the HP Support website, enter your printer model, and download the latest firmware update.Follow the instructions provided by HP to install the firmware update on your printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support