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‎09-22-2020 11:19 PM

HP Recommended

Hi, I own an HP OfficeJet 250 Mobile All-in-One series printer.  I am getting an error message C4EB8000 when I turned on the printer today.  There are no print jobs in the queue.  After the error message appears briefly on the printer's screen, then I get a message to turn the printer off, then on again.  However, when I hold down the on/off switch, the printer appears to turn off, but then the symbols on the printer's screen light up, even though I am still holding down the on/off switch.  When I release the on/off switch, the printer then turns itself on again, and the error message reappears.  I can't completely turn off the printer.

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1 person had the same question
1 REPLY 1

‎09-26-2020 04:29 PM

HP Recommended

@JenLane, Welcome to HP Support Community!

 

If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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