Printer error message

[CVLaf]

Printer will not print, Windows 11 has been upgraded and the cartridges have been replaced, It has been restarted and still will not work.  Help

[Nal_NR]

Hi @CVLaf,

Welcome to the HP Support Community. 

I'd be happy to help you! 

What is the exact error you are getting?

In some cases, a printer reset can clear the error message.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. Remove the ink cartridges from the printer.
4. With the printer turned on, disconnect the power cord from the rear of the printer.
5. Unplug the power cord from the wall outlet.
6. Wait at least 60 seconds.
7. Plug the power cord back into the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.
11. Re-install the ink cartridges and see if the error message re-appears

Let me know how it goes. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.