Printer error saying toner problem but toner is brand new

[flownek]

Printer stopped printing in middle of job error messages ink cartridge is brand new

[zoey7886]

@flownek, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the printer error! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it can be when your printer stops working, especially after installing a brand-new toner or ink cartridge. Let’s work through this together and try to get your printer back up and running.

Here are a few steps you can try:

Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug it back in and turn it on — this helps reset any minor glitches.

Check Cartridge Installation

• Open the printer cover and carefully remove the toner or ink cartridge.
• Make sure any protective strips or seals have been removed (sometimes they can get overlooked).
• Reinstall the cartridge firmly, ensuring it clicks into place properly.

Clean the Cartridge Contacts

• Turn off the printer and remove the cartridge.
• Gently wipe the metal contacts on the cartridge and inside the printer using a lint-free cloth slightly dampened with distilled water.
• Let them dry completely before reinstalling.

Update Printer Firmware

• Sometimes, outdated firmware can cause cartridge recognition issues.
• You can check for updates through the HP Smart App or the HP Support website.

Perform a Test Print

• After completing these steps, try running a test print to see if the issue is resolved.

If the problem persists, please share the exact error message you're seeing or any blinking lights on the printer — that’ll help narrow down the issue. We’ll figure this out together!

Looking forward to hearing back from you. 😊  

Take care, and have an amazing day!  

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Regards,